Friday, November 15, 2013

Bank of America International fees upset Expats

A few days ago people started reporting they were getting new International ATM fees using Bank of America debit or credit card when there were none previously.   This prompted one Expat in Mexico to write to BoA and this is the customer service response.  Needless to say people are furious.

Thank you for your inquiry dated 11/14/2013 regarding the international transaction fee. We will be happy to assist you.

We understand your concern regarding the unexpected fee assessed on your account.

The International ATM usage fee is $5. This fee is assessed for each withdrawal, transfer or balance inquiry performed at a non-Bank of America ATM or non-Global ATM Alliance bank located in a foreign country.

In addition to the ATM usage fee, Bank of America assesses an international transaction fee for debit card transactions in foreign currency or in U.S. dollars with foreign merchants in the amount of 3% of the U.S. dollar amount of the transaction and 3% (Effective November 8, 2013) for all ATM transactions processed in foreign currency. The fee is assessed as a separate transaction fee on the posting date of the purchase or withdrawal. The ATM operator may charge an additional fee for cash withdrawals.

Please be informed that using a Banco Santander ATM in Mexico will waive the ATM operator fees or Non-Bank of America International ATM Fee of $5. An international transaction fee of 3% may apply when converting your currency..

Kindly note, using a Scotia Bank ATM in Mexico will not waive the ATM operator fees or Non-Bank of America International ATM Fee.


Starting this Blog so I don't have to post my personal life and trivia in my other Blogs that mainly are concerned with Mexico

The original reason for this Blog has changed a bit towards being political and exposing a few jerks that we run across in the news or in person. Hope some of you find it interesting.